Delivery of purchased goods

We aim to process and despatch all completed orders received prior to 12:00 noon the same day All Items will be securely packed to prevent damage in transit. The vast majority of our goods come with free postage and packing, for this service we use the Royal Mail postal service or a Courier service of our choice. We will acknowledge all orders by e-mail.

Our products are offered subject to availability. In the rare event we cannot supply you with any part of your order we will contact you via email or phone to advise you and offer an immediate refund. If goods are being delivered outside of the European Union you as the purchaser will be responsible for any customs or duties that may be applicable to that country or territory.

If goods are not received

We can not accept responsibility for delays caused by Royal Mail. If it is of absolute importance you require your product by a certain date we strongly advise you use our guaranteed next working day Courier Service or Royal Mail Special Delivery, please contact us to arrange for this, you may also select this service during the purchase check out process for a small additional fee.

We always obtain a Certificate of postage which is retained for 21 days and will provided on request. Please also note that the maximum possible claim under standard Royal Mail is one hundred times the cost of a 1st class stamp, currently around £39.

In the rare event an item is lost by Royal Mail please note that we are unable to replace the product until you have complied with the Royal Mail procedures for standard insurance claims which states there must be a minimum delay of 15 working days from the date of postage before Royal Mail will consider an item lost.In the event the item is lost by a courier company, we will either send a replacement or immediately refund any payment in full.

Please allow 5 working days for your goods to arrive by Royal Mail, if you do not receive your goods after this period of time, please advise by contacting us at admin@bidet-shower.co.uk with your order number. This number will be included in the e-mail you received when you ordered the goods from us. You must notify us with 10 days of the purchase date if an item has failed to arrive, after this date will be unable to support any claim.We will strive to resolve the issue as quickly as possible and to your complete satisfaction, remember if its urgent we recommend you select the courier delivery option for the small additional cost.

When using our courier service some one will need to be available at the delivery address to sign for receipt of the package. The courier company will provide a scanned copy of the receiving signature on request as proof a package has been delivered. In the unlikely event that the recipient claims the goods have are not been delivered and the courier company has a signature as proof of delivery to the specified delivery address in the order, the recipient will be required to liaise directly with the courier company concerned , Kaizen Solutions EU Limited will be unable to arbitrate in this scenario.

Damaged or missing items

It is essential you open and check the condition of your order as soon as possible after receipt of the goods. In the rare situation your order arrives with damaged or missing components this must be notified in writing and emailed to us ( admin@bidet-shower.co.uk ) within 48 hours of receiving your goods for compensation to be considered. Any claim notified after 48 hours will NOT be considered.